For ECS card application issues, including guidance on applications using the Employer Portal or for login and access issues, please email guidance.portal@ecscard.org.uk
More information and guidance will be added to this page soon; in the meantime please take a look at the FAQs and documents below which may help to answer your query...
ECS Employer Portal User Guide
Employer Portal Terms & Conditions
I am having problems making a Debit/Credit Card Payment
Some of our customers have reported some problems when they have tried to pay for an ECS card order using a debit or credit card.
When the customer order is ready for payment the ECS website transfers the payment card transaction directly to the secure Worldpay website for payment.
Worldpay have recently introduced a new feature to combat automated electronic attack. Customers are asked for user intervention by completing a simple task before proceeding with a payment. This new security step may cause some customers a problem within their computer software that will prevent them being able to proceed with the card payment.
This is outside of our control but we have raised out concerns with Worldpay and hope they will provide a solution shortly.
The best we can advice for anyone having problems is that they make sure that are using the latest version of their web browser, or try one of the latest web browsers such as Google Chrome. Alternatively a different computer running a different operating system may provide a solution.
I have just logged on to the Employer Portal for the first time but cannot see any staff, where are their details?
The first time the primary user logs on they need to set their user permissions. Go to the Administer Users section and select the permissions needed. We recommend the primary user has full permissions across all categories. When additional users are added they can be restricted to only the areas that the primary user allows them to have access to.
I have added a user but their mobile phone access code is not coming through - what is wrong?
When entering the mobile phone number for a new account user the mobile phone number must be added in the following format with no gaps: 447123456789
I pay my company bills by BACS, where is this option on the portal?
The JIB has a minimum payment of £250 for BACS payments. The BACS payment option will only show if your purchase is for or above this amount.
If you purchase is for less than £250 then there are three options available to you:
You can pay for your purchase by using a debit or credit card. The system will recognise this payment straightaway and you purchase will be submitted for processing once the transaction is complete.
You can make an advance payment on your account. An advance payment will then be available to you to draw on for future card orders once cleared funds have reached our account. Please see page 21 of the Employer Portal guide for instructions to how to make an advance payment.
You can make an overpayment. It is possible to add an advance payment to a purchase (please see above). Any over payment made in this way will be treated as an advance payment and will then be available to you to draw on for future card orders.
How can the primary user be changed?
If there is a change in primary user an update application for the Employer Portal is needed. This is just a formality so we have the primary user detail and that they have the company permission to access the portal. Please email guidance.portal@ecscard.org.uk for an update application form. It is also worth emailing us as soon as the change of primary user is known, so we can suspend their company access to the system.