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Phone calls to the ECS team
3 Nov 2016

In recent weeks there has been a significant increase in the number of phone calls to the ECS team, which is employed by the ECA to process ECS card applications on behalf of the JIB.

The number of applications for ECS cards in September was 66% up on the number of applications received in August. The introduction of the Employer Portal and MyECS, whilst generally welcomed by our customers, has generated additional calls as people use these systems for the first time - at present the ECS team receives around 1500 calls per day.

Additional resources have been deployed to support the ECS team and short and medium term measures are being introduced to help further.

In the meantime we apologise for the delays you may have experienced in reaching the team by phone. If you have not already done so you can register with MyECS to track the status of your application, or our FAQs section may also be able to help.